News:

We offer a complete range of medical services including maternity care, baby clinics, immunisations, general medical and surgical care, child health surveillance, minor surgery, physiotherapy, CBT counselling, contraception,  and health promotion for both men and women.

Ulster Cancer Foundation provides the practice with a smoking cessation service. The clinic runs every Thursday from 2pm to 5pm. If you are interested please speak to your GP or reception staff.

If you need to speak to a doctor please ring before 10:30am and leave your name and contact number with the receptionist. A doctor will ring you back between 11:30am and 1pm the same day.

Please ensure the surgery has an up to date land line, mobile or work number for you to be contacted.

What is the Patient Participation Group?

A selection of patients and practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by the practice. You can contact the group by e-mail at ppg@woodbrooke.gp.n-i.nhs.uk

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.